ONE appointment, ONE patient, ONE issue
Appointments at Pulse Medical Algester are 10 minutes. If you have several things to discuss with the doctor or you believe you may need longer (e.g. for medical examinations, health reviews with pap smears, care plans etc), please notify the receptionist at the time of booking. Extra fees may also apply, depending on the nature of the appointment.
While we endeavour to keep to schedule, please understand that there are times when we are exceptionally busy, or dealing with emergencies. We appreciate your understanding at these times. Walk-ins are only dependent upon availability. It is best to make an appointment in advance to ensure your preferred doctor and time can be provided to you.
We have a number of health professionals working at Pulse Algester. If your regular doctor is not available, please consider to see one of their colleagues, reducing the risk of a delay in appropriate care and management.
Fees and billing
Pulse Medical is a BULK BILLING practice. Fees may apply however depending on the service or procedure. All patients will be notified of any fees prior to any service or procedure.
If you are required to pay, our health professionals will inform you of any Medicare rebate or private health coverage that applies.
We request payment at the time of service. We have EFTPOS facilities and Medicare Online, which means that you can pay your account and if you consent, Medicare will deposit any rebate for your service into your nominated account (usually within 24-48 hours).
Pulse Medical understands that there is a need for prompt after-hours medical assistance.
Please call “000” in emergencies or National Home Doctor 13 SICK (7425)
Details of your visit will be conveyed back to us to ensure continuity of care.
In special circumstances our doctors will make a home visit. We are best equipped to offer optimal assessment and care here at the surgery, so we suggest every effort be made to attend the surgery.
Care planning and health assessment
Those patients with chronic health or mental health conditions may qualify for care plans covered by Medicare. Medicare Health Assessments are also available for children aged 4-5 years; adults aged 45-49 years & over 75 years. Ask reception or your doctor today.
There may be fees involved for some referred services that are not covered under Medicare.
Most prescriptions provide enough medication (repeats included) to last until the condition needs to be reviewed.
For your safety and in order to adhere to prescribing guidelines, we strongly encourage you to plan ahead and to make an appointment to see a doctor to have your condition reviewed and repeat prescriptions written.
The Doctors at Pulse Medical DO NOT supply any Narcotics/Benzo prescription drugs.
Referrals and medical certificates
Referrals to specialists, pathology and radiology testing etc require an appointment.
You must make an appointment to see a doctor for a medical certificate. This includes Centrelink and WorkCover certificates.
“Back-dating” of medical certificates and referrals is not possible under any circumstances.
We offer a computerised recall system by which we can notify patients when immunisations, pap smears, blood tests, health checks and other activities are due. If you wish to be included on our recall system, please advise your doctor or nurse. Importantly, if you do not wish to be included in this system, please tell the receptionist, doctor and/or nurse.
All patients must return for their test results. This is accepted and safe medical practice. This is particularly the case for potentially sensitive test results such as sexual health/HIV results.
Please make a follow-up appointment with reception when leaving the clinic.
Under no circumstances will results be emailed or conveyed over the phone for obvious privacy and quality assurance reasons.
E-mail / Telephone Calls
As the email is not monitored constantly, urgent enquiries or appointments are to be made by phone or in person only.
Management of your personal health records
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health records at all times and to ensure that this information is only available to authorised members of staff.
Your medical file will only be released to a third party upon receipt of a dated request from the third party signed by yourself. Please see reception for an example of aforementioned form.
All instruments are sterilised on the premises with accredited sterilisation procedures. All equipment at Pulse Medical is brand new, and is checked yearly or within the manufacturer’s specifications.
We welcome your feedback and comments please feel free to discuss these issues with your doctor or the receptionists. Grievances will be dealt with promptly and if you still feel unhappy with the resolution, you may contact the Health Ombudsman on:
PH: 133 646
Should you require a translator please inform reception when making the appointment.