When booking your appointment
If you have several things to discuss with the doctor or you believe you may need longer (e.g. for medical examinations, health reviews with pap smears, care plans etc), please notify the receptionist at the time of booking, so a longer appointment can be made.
If you do not notify reception, the doctor will not have time to address all of your issues in one visit. You may be asked to make another appointment and return another day.
Please note: A standard appointment at Pulse Medical Algester is 10 minutes.
Purpose of your visit
When arriving, please notify the reception staff immediately if you have any emergency concerns, or why you are presenting to our clinic at the time of making an appointment.
Walk-in appointments are welcome, however will be dependant upon doctor availability and wait times. Please understand we will do our best to fit you in where possible.
Please note: Our reception team will not tolerate any abusive or offensive behaviour or language. Remember we are here to help you.
Appointment scheduling & delays
We do our best to keep our doctors running on time, however due to the nature of the industry, emergencies and late appointments can and do occur.
If this is the case, you will be notified upon arrival so you can decide to wait or rebook for another time. We appreciate your understanding during these times.
We offer a convenient reminder system whereby we can notify patients when they are due for immunisations, Pap smears, blood tests, health checks and any other important follow-up appointments or procedures.
If you wish to be included on our reminder system, please advise your doctor or nurse. Importantly, if you do not want to be included in this system, please tell the receptionist, doctor and/or nurse.
Appointment non-attendance – ‘no-shows’ or Did Not Attend (DNA)
Pulse Medical has a DNA Policy in place whereby patients who fail to attend special or consecutive appointments will be charged a fee. Special appointments can include care plans, procedures and after hours appointments. Situations where a DNA fee applies is at the discretion of management and will take into account the inconvenience to other patients and costs incurred by the practice due to your non-attendance.
Pulse Medical uses SMS reminders as a convenient way to remind you the day before of your appointment details. This service is a courtesy only and not receiving your SMS reminder is not a valid reason to miss your appointment. It is your responsibility to be aware of your appointment details, and to arrive on time or reschedule with sufficient notice.
A minimum of 24 hours notice is required for all allied health appointments (dietitian, physio, social worker, podiatrist, etc) or a fee will apply.
Patients who incur fees will be responsible for these fees. DNA fees are not Medicare rebateable.
Pulse Medical reserves the right to request these fees are paid in full before another appointment can be made. You may also be limited in the ways you can book in the future for repeat, serious offenders. (e.g. not able to book online, or not able to book early & after hours appointments when the GP comes to work early/ stays later specifically to see you.)
Doctors who work at Pulse Medical Algester, WILL NOT, under any circumstances, prescribe narcotics and /or Benzodiazepines (Benzos). Additionally, scripts will not be issued for any dangerous drugs to new patients on a first consultation.
We have a number of very experienced doctors working at Pulse Medical Algester. If your regular doctor is not available, please consider seeing one of their colleagues.
All of your patient files and doctor’s notes are stored electronically so any doctor in our clinic can access all of your history.
This means if you can see another doctor sooner than your regular doctor you can reducing the risk of any delays in your health care and management.
Referrals and medical certificates
Medical certificates & referrals to specialists, (such as pathology and radiology services etc) will require an appointment. This includes Centrelink and Workcover certificates.
For legal reasons, “backdating” of medical certificates and referrals is not possible under any circumstances.
All patients must return to their doctor to receive and discuss results. For medico-legal reasons, reception and nursing staff will not under any circumstances discuss results over the phone.
Results are typically received within the week, unless advised otherwise by your doctor.